TSA Cares will assist special needs travelers through security, but what if you need help getting between security and the gate, boarding your flight, deplaning and getting from the gate to baggage claim?
You may request special assistance at the airport through the airline you are flying. There are no uniform worldwide standards when it comes to passengers needing assistance. In the United States, the responsibility of assisting passengers falls to the airlines.
The Air Carrier Access Act of 1986 prohibits commercial airlines from discriminating against passengers with disabilities.
When booking your flights, you should advise the airline that you will be needing assistance. There are some standard codes (called IATA codes) that all the airlines use that you may see on your ticket. However, there may be some slight variations between the different airlines.