Disability Access Service Card FAQ

Disability Access Service Card FAQ2019-09-13T23:08:57+00:00
What is the DAS?2019-02-20T21:28:22+00:00

The DAS Card is designed for guests who are unable to wait in a traditional line due to disabilities. This includes both visible and invisible disabilities.

How do I get the DAS card?2019-02-20T21:28:36+00:00

The DAS card is issued at the park’s Main Entrance Guest Relations locations. You will participate in a registration process which includes have a photo taken of the DAS holder by a cast member.

Tips for requesting the DAS card:2019-02-20T21:09:23+00:00

When requesting the DAS you will need to focus on discussing with them how the card will benefit your child by means of safety and health, not by diagnosis.

Some examples:

  • Some children need alternative access to a ride due to needing an easy exit out of the ride.
  • To protect themselves or others during the course of a meltdown.
  • The child is extremely touchy with others. 
  • The child is incapable of waiting in line – shorter wait times would be necessary.
  • A medical reason for needing a shorter wait time such as: endurance, blood sugar control, low muscle tone, lack of perspiration, easily overheated, asthma, etc.

A doctor’s note or proof of disability is not required by Disney.  The cast members have been trained not to read a doctor’s note since there are legal restrictions around asking for proof of disability.  They will politely turn your note away. Also know that several disabilities have been removed from the approval list; therefore, a note may hurt more than help your chances at receiving the DAS. If your loved one will not tolerate having their picture taken by a cast member, someone else in your group may stand in for the photo. The photos are verification of who the DAS holder is when you approach the attractions.

Do guests who require the use of a wheelchair or scooter qualify for the DAS?2019-02-20T21:29:02+00:00

If you use a wheelchair or scooter, you will not need the DAS unless your needs go beyond what an EVC or wheelchair can provide for you. Depending on the attraction, guests using a wheelchair or scooter will either wait in the stand-by line, receive a return time at the attraction comparable to the current wait time or be redirected to an alternate entrance.. The majority of the attractions at Walt Disney World offer queues that can accommodate an EVC or wheelchair. For some attractions at Disneyland, not all queues can accommodate an EVC or wheelchair; therefore, these guests will go to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.

How does the DAS work?2019-02-20T21:12:48+00:00

At Walt Disney World:

The accommodation will go onto your Magic Band. You will approach the line and tell the cast member your family has the DAS accommodation. You can send 1 person with just 1 of the Magic Bands to get the return time. The holder of the DAS does not have to be present at this time. If the wait time for the ride exceeds 10 minutes, the cast members will give you a return time to come back.  If you have the My Disney Experience app, the return time will show up in your account.  Typically the return time is the stand-by line wait time minus 10 minutes. For example, if you are at Space Mountain at 11:00 am and the standby time is 45 minutes. Your return time will be 11:35 am. When you return at your designated time, the person who is the holder of the DAS needs to be with your group and must be the first person to redeem the return time. Also, if you need special accommodations (i.e. access to an immediate exit), you need to mention these needs at this time to the cast member.  This way they can direct you to the best entrance for you.  When you return for your DAS return time, you will be directed to the Fastpass line or handicap access line, you will still have a line to wait in, it is just a much shorter line than the stand-by line. 

At Disneyland:

The accommodation will go onto your hard park ticket. You will approach the kiosk and tell the cast member that your family has the DAS accommodation. You can send 1 person but they must have all of park tickets of the group to get the return time. The holder of the DAS does not have to be present at this time.  If the wait time for the ride exceeds 10 minutes, the cast members will give you a return time to come back.  Since the system is now electronic at Disneyland, if you have downloaded their app, then your return time will appear in your account on the app. Typically the return time is the stand-by line wait time minus 10 minutes. When you return at your designated time, the person who is the holder of the DAS needs to be with your group and must be the first person to redeem the return time. Also, if you need special accommodations (i.e. access to an immediate exit), you need to mention these needs at this time to the cast member.  This way they can direct you to the best entrance for you.  If you are directed to the Fastpass line or handicap access line, you will still have a line to wait in, it is just a much shorter line than the stand-by line. 

What happens if I miss my return time?2019-02-20T21:29:19+00:00

The return times for the DAS do not expire! If you cannot make it back by the return time, don’t worry. Just get there when you can and enjoy the ride at that time.

How does the DAS card work with the Fastpass system? Can I use both at the same time?2019-02-20T21:17:49+00:00

You may use the DAS in conjunction with the new Fastpass+ system. However, you may only receive one DAS return time at a time. You will not be able to receive another return time for a different ride until the first one is signed off by a cast member.

What if we have a large group? Will the DAS cover my group as well?2019-02-20T21:15:20+00:00

The DAS covers everyone in your travel party (up to 6 people including DAS holder), for the 4 main parks in Florida and the 2 parks in California, for the entire length of your stay. If your group is larger than 6, the cast member may write the card for more. When requesting the card, the cast member will need to see everyone in your group no matter the size of the group.

**Please remember that in order to use the DAS, the holder of the card must accompany the group on the attraction.

Can we have more than one DAS holder in our group?2019-02-20T21:16:30+00:00

Yes, you may have multiple DAS holders in your group.You will still only get 1 return time at a time assigned to the guests in your group. If you all stay together, you only need to submit the Magic Band or park ticket of the actual DAS holder in order to get the return time. If you decide to split up, then you must tell the cast member exactly who in each smaller group will be utilizing the DAS with a particular DAS holder in your group. Because the system is electronic now, you cannot receive 2 return times linked to 1 DAS holder.

**When there are 2 or more DAS holders in a group, when requesting a return time, you must take the DAS holder’s magic band.

Do I have to request a new DAS for every park?2019-02-20T21:19:05+00:00

No. You only need to request the DAS one time during your stay.  It will cover all the parks with the exception of the water parks at Walt Disney World. And it covers both parks at Disneyland.

How long is the DAS card good for?2019-02-20T21:20:36+00:00

The DAS accommodation will remain active for 60 days.

How do I use the DAS and the FP systems together?2019-02-20T21:24:24+00:00

Please read this 

How to use both the DAS and FP systems together

Coordinating the DAS and FP

from Autism at the Parks

(Thank you Maureen Deal for allowing this link)

How do I get the Attraction Assistance Pass (AAP) at Universal Orlando Resort?2019-02-20T21:26:47+00:00
Attraction Assistance Pass  (AAP) – Universal Orlando Resort

Thank you Maureen Rowe Deal

Like Disney’s DAS, Universal Orlando Resort provides a paper pass, called Attraction Assistance Pass (AAP). The AAP is not a “front of the line” accommodation. You will still have to wait in a line.

The AAP covers everyone in your travel party (up to 6 people), for both parks – Universal Studios and Islands of Adventure. Once you get the AAP it remains active for the length of your visit or two weeks for annual passholders. If your group is larger than 6, the Team Member may write the card for more. All park tickets must be scanned when assigning the AAP.

To get the AAP, go to guest relations on the right hand side immediately after you pass through the entry turnstiles at either Universal Studios Florida or Islands of Adventure. Note: there is a Guest Relations area before you enter the parks but this location is usually much more crowded than the one inside the park and doesn’t always give the AAP.

Like with the DAS, when requesting the AAP at Universal, focus on your loved one’s symptoms and discuss why the card will keep them safe and healthy. A diagnosis is not needed in order to qualify for the AAP. Universal Orlando does not require a doctor’s note to get the AAP and Team Members most likely won’t read it if you present it.

The AAP is presented to the attendant at the entrance to each attraction. You can use the AAP for all attractions including those attractions that do not accept the Express Pass (including Harry Potter attractions). If the posted wait time is less than 30 minutes, you will be directed to an alternative entrance/line usually the Express Pass line. If the posted wait time is 30 minutes or more, the attendant will write on the pass what time to return to ride that attraction. When you return at the designated time, you will then be directed to the alternative entrance/Express Pass line to enter the attraction.

With the AAP you can only have one future attraction listed on your AAP at a time. However, you can still use it for attractions that have less than a 30 minute posted wait while you wait for your return time. For example: The wait time for Spiderman is 45 minutes and it is 2:00 pm. The ride attendant will write on your AAP for you to return at 2:45 pm. For the next 45 minutes, you can ride another attraction (if the wait time for the next ride is less than 30 minutes), or rest, shop, or enjoy a show for 45 minutes. When you return to Spiderman at 2:45 pm, the attendant will escort you to an alternative entrance bypassing much of the regular line.

For a printable copy of these FAQs please click here: