If you’ll be bringing a wheelchair, medical stroller or an ECV along, you’ll want to advise us when you request Magical Express service. Not all DME buses have lifts. If Disney has advance notice of your needs, they can have a bus with a lift available for you at arrival.
GETTING FROM THE AIRPLANE TO THE MAGICAL EXPRESS WELCOME CENTER:
Disney will not provide wheelchairs or ECVs between your airplane and the Welcome Center. If you need a wheelchair to meet you at the airplane you will need to arrange that with the airline. For more information, please see our page on Airport Assistance for Travelers with Special Needs.
BOARDING THE BUS FOR GUESTS WHO CANNOT TRANSFER:
When you arrive at the Welcome Center remind the Cast Member that you cannot transfer and will need to remain in your mobility device during the ride to your resort. The Cast Member will then direct you toward the correct line to await the arrival of your bus. You will board the bus first via the lift. Once on the bus they will strap your chair down.
BOARDING THE BUS FOR GUESTS WHO CAN TRANSFER:
When you arrive at the Welcome Center advise the Cast Member that you can transfer to a seat during the ride to your resort. You may stay in your mobility device until you reach the steps of the bus. From there you will be required to walk up the steps of the bus. If you need assistance up the stairs you must have someone from your party assist you. Cast Members and Magical Express employees are not allowed to provide you with assistance up the stairs. The driver will then load your mobility device into the luggage area on the bus.